Yes. All our products are Made to Order (MTO), and we take great pride in that.

A lot of care, love, craftsmanship, and expertise goes into each piece. Much like slow-cooked biryani becomes more flavourful with time, our pieces are made with intention and patience. We want you to love your order as much as we loved creating it.

Unless there is a verified manufacturing defect, we cannot accept cancellations, returns, or exchanges.

We request you to carefully review the sizing section before placing your order to ensure you select the correct size.

If there is a manufacturing defect:

• Please record a clear unboxing video
• Share it with us within 48 hours of delivery

Requests without an unboxing video may not be accepted.

Orders typically take 3–4 weeks to be delivered.

This is the outer delivery timeline, and we always aim to dispatch and deliver your order as early as possible.

We have made our sizing chart as detailed and helpful as possible to guide you.

If you need further assistance:

• Email us at info@20eight.in
• Text or call us on WhatsApp between 11am and 6pm, Monday to Saturday

Please note: Fit-related issues are not eligible for returns.

All our products are handmade. The way a product appears online can vary due to lighting, photography, editing, and the screen or device used to view the product.

Handcrafted products naturally carry minor variations in colour, detailing, and texture. These variations are inherent to the process and are not considered defects.

For any major concern, please ensure you send us a clear unboxing video highlighting the issue.

Please email us at info@20eight.in within 48 hours of delivery with:

• A clear unboxing video
• Clear images highlighting the damage or defect

This information must be detailed enough for us to assess and verify the issue.

We currently do not offer international shipping.

However, feel free to reach out to us at info@20eight.in, and we will do our best to assist you.

You can write to us at info@20eight.in, and our team will be happy to assist you.

All 20eight.in orders are processed and dispatched from our own workshop in Hyderabad. We work with reliable courier and transport partners to ensure your order reaches you safely and securely.

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

Please note:

• Shipping costs are volumetric.
• Charges may vary depending on the size and type of product ordered.

All our products are made to order.

• Estimated delivery timeline: 3–4 weeks
• Timelines are indicative and may vary based on:Product availabilityProduction schedulesOrder volumeOther operational factors

Please note that dispatch times may differ from product to product.

Yes. Once your order has been handed over to our courier partner, you will receive shipment tracking details.

Kindly allow up to 24 hours for the tracking link to become active after it is shared.

Customers are responsible for providing accurate and complete delivery information at the time of placing the order.

20eight shall not be responsible for:

• Delays
• Failed deliveries
• Non-delivery

resulting from incorrect or incomplete address details provided by the customer.

Once the courier partner marks the shipment as delivered, 20eight will not be liable for any loss, theft, or damage to the package thereafter.

We recommend ensuring someone is available to receive the package at the delivery address.

Yes, in certain cases.

Orders containing multiple products may be shipped separately depending on:

• Product availability
• Production timelines

You will receive tracking details for each shipment individually.

Currently, we do not ship outside India.

However, if you have a special request, please reach out to us to info@20eight.in, and we will do our best to assist you.

All products on 20eight.in are designer-made, hand embroidered, and handcrafted.

Due to the intricate nature of human craftsmanship, there may be minor variations between:

• The product images displayed on the website
• The actual product you receive

These variations are natural and inherent to handcrafted products. That said, we take great care to ensure that only our finest quality work is delivered to you.

All our products are Made-to-Order (MTO).

Because each piece is specially crafted upon order:

• Orders cannot be cancelled
• Orders cannot be returned
• Orders cannot be exchanged

We request customers to review product details carefully before placing an order.

In the rare event that your product arrives damaged or with a manufacturing defect, please email us at info@20eight.in within 48 hours of delivery.

Your email must include:

• A clear video of the unboxing
• Clear images clearly highlighting the damage or defect

The information shared must be detailed enough for us to properly assess and verify the issue.

Please note:

• Requests submitted without an unboxing video may not be accepted.
• Claims raised after 48 hours of delivery may not be considered.

A manufacturing defect refers to a flaw in craftsmanship that affects the usability or structure of the product.

Natural variations in colour, texture, embroidery, or finish are not considered defects.

Product specifications - including (but not limited to):

Colour, Handwork, Size, Weight, Finish - are indicative and not exact.

Since all our products are handmade, slight variations may occur due to:

The nature of fabric dyes, Hand embroidery techniques, Lighting conditions during photography, Photography settings, Screen/display settings of your device

These differences are a natural characteristic of handcrafted products and do not qualify as defects.